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Support

Axon Ivy Support is committing to provide high-quality, technical support for quick problem solving, training or consulting. This protects your Axon Ivy investment and lets all participants sleep well.

If you open a support ticket, please share the following information: (* if available)
  • Product / Service: Designer, Engine, REST Service, Web Service or Database
  • Version: E.g. 8.0.20
  • Description: Detailed description of your problem
  • * Way to reproduce: Detailed way how your bug or problem can be reproduced
  • * Stacktrace / Log: Share stacktraces as text or log files as attachments
  • * Screenshots: Share screenshots as attachments
  • * Configuration: Share your yaml configuration files as text or attachment

To get support please contact us

  • create a ticket in our help center
  • ivy@axonivy.com
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